GCT常用英語會話場景（08）

8．提出抱怨

遇到不滿意的事情和對待需要投訴時，禮貌地說比較奏傚。一般先要說Excuse me ，sorry，再提出你的投訴，這樣顯得很有教養和禮貌，你的問題才會得到更圓滿的解決。

比如，在商店裡，收款員找錯了錢，你可以說：
Excuse me, I think you’ve given me the wrong change
或者 Sorry, I think this change is wrong. I gave you $20, not $10.

在酒店裡
房間的調溫器壞了：
Excuse me, but there’s a problem with the heating in my room.
Sorry to bother you, but I think there's something wrong with the air-conditioning.

失竊了：
I’m afraid I have to make a complaint. Some money has gone missing from my hotel room.

房間沒有整理：
I’m afraid there’s a slight problem with my room - the bed hasn’t been made.
儅人們發現自己錯了而道歉，一般都會說sorry，然後再提出把事情做好的解決辦法。
比如對應上麪對調溫器的投訴：Excuse me, but there’s a problem with the heating.
或者 I’m sorry – I’ll get someone to check it for you.
或者 Sorry to hear that – I’ll send someone up.

Excuse me, I'm afraid ...
Excuse me, there seems to be something wrong with ...
There appears to be something wrong with ...
Oh, I am sorry about that, I'll...
Well, I’m afraid there is nothing we can do about it, actually.
I'm afraid there isn’t much that we can do about it.
I suggest you leave it with us, and we’ll see what can be done/we can do.
I'm afraid the manager isn’t in at the moment. Could you call back later?

Excuse me, I’m afraid...
Excuse me, there seems to be something wrong with...
There appears to be something wrong with ...
Oh, I am sorry about that, I’ll...
Well, I’m afraid there is nothing we can do about it, actually.
I'm afraid there isn’t much that we can do about it
I suggest you leave it with us, and we’ll see what can be done/we can do.
I'm afraid the manager isn’t in at the moment. Could you call back later?

A: Do you think you could keep the noise down a bit?
B: Sorry! Have I been keeping you awake?
A: Yes, and another thing—would you mind not using my toothpaste?
B: I'm sorry. I thought you didn't mind.
A: That radio’s terribly loud. Could you turn it down a fraction?
B: Sorry! Is it disturbing you?
A: Yes, and something else—wouldn’t it be an idea to buy your own soap?
B: Sorry! I didn’t realize you felt so strongly about it.