商務英語口語會刊 00

法律事務——商務談判（1）
　　1.Customer satisfaction 客戶滿意度
　　A: How do you guarantee the customer satisfaction？Sometimes they have unreasonable requests.
　　B: The way is always to say"yes" to a customer, but the"yes" is conditional.
　　A：你們怎樣保証客戶滿意呢？有時他們會提一些不郃理的要求。
　　B：關鍵是對客戶永遠說“是”，但這個“是”是有條件的。
　　2.Gain/loss of market share 得到/失去市場份額
　　A: Why did we lose so much of the market share?
　　B: The government put a control on the loans. People are not buying cars like a year ago.
　　A：我們爲什麽會失去這麽多的市場份額？
　　B：政府對貸款實施了控制，人們不像一年前那樣願意買車了。
　　3.Import/export 進口/出口
　　A: How could we import parts from China to reduce our costs?
　　B: Everyone is doing it. Why shouldn't we? There has to be a way for us.
　　A：我們怎麽能從中國進口零件來降低成本呢？
　　B：大家都這樣做，我們爲什麽不應該這麽做呢？一定有辦法。
　　4.Paid tooling 付費工裝
　　A: Are we going to pay for the tooling?
　　B: Yes. For this program, we will provide paid tooling.
　　A：你會付工裝費嗎？
　　B：是的，對這個項目我們會提供付費工裝。
　　5.Play games 敷衍搪塞
　　A: He was playing games with me.
　　B: We need to figure out how to nail him.
　　A：他是在敷衍我。
　　B：我們得想辦法控制住他。