外貿外語輔導：幫你學電話英語

Using the Telephone
Making telephone calls is an important part a secretary’s work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him.
MR SHELLI: I’d like to speak to Mr Kola of the National Bank, would you get him on the phone,please?
MARIA: Certainly, I’ll do it at once, Mr Shelli. (TO HERSELF) Now what’s Mr Kola’s number? Ah,here it is ... five, three, zero,double six. (LIFTS PHONE)
ROSE: Switchboard, can I help you?
MARIA: Good morning, Rose. Maria here.Could I have an outside line,please?
Good morning, Rose. Maria here.Could I have an outside line,please?
ROSE: Oh, hello, Maria. Hold the line a moment.
(DIALLING)There you are, you’ve an outside line now, you can hear the dialling tone.
MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six.
(RINGING)
Thank you. (TO HERSELF) Five, three, zero, six, six.
(RINGING)
2ND OPERATOR: National Bank.Good morning,can I help you?
MARIA: Good morning, would you put me through to Mr Kola please?
Good morning, would you put me through to Mr Kola please?
2ND OPERATOR: MR Kola? Certainly. Who’s calling him?
MARIA:Mr Shelli of Modern Office Limited would like to speak to him.
2ND OPERATOR: Thank you. Hold the line, please.
(PHONE)
MR KOLA: Kola speaking.
2ND OPERATOR: Good morning, Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited.
MR KOLA: Thank you, Operator, put him through, please.
MARIA: Mr Kola?
Mr Kola?
MR KOLA: Kola speaking.
MARIA:Oh, good morning, Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. I’ll hand you over. Mr Shelli?
MR SHELLI: Yes?
Yes?
MARIA: Mr Kola’s on the line now, Mr Shelli. Will you take it in here please?
Mr Kola’s on the line now, Mr Shelli. Will you take it in here please?
MR SHELLI:Thank you Maria. Hello, is that Mr Kola?
MR KOLA: Good morning, Mr Shelli.
MR SHELLI: Ah, good morning, Mr Kola, how are you?
Ah, good morning, Mr Kola, how are you?
MR KOLA: Fine, thanks, and you?
MR SHELLI: Very well, thank you.
Very well, thank you.
MR KOLA: I’m glad to hear it. Well, what can I do for you, Mr Shelli?
MR SHELLI: Well, I’m going to Europe next week and I’d like some travellers cheques. 7,000 dollars say…
Well, I’m going to Europe next week and I’d like some travellers cheques. 7,000 dollars say…
MR KOLA: 7,000 dollars. Yes certainly I can fix that for you. So you’re going to Europe, are you?
注釋：
☆switchboard 交換機、縂機
☆an outside line 外線
☆dialling tone 電話的撥號音
☆travellers’cheques 旅行支票
☆to fix 辦理、解決
☆to book a call 預約電話
☆international operator 國際電話話務員
☆a personal call 受話人直接通話的電話