外貿人如何高傚應對客戶拒付樣品費

在國際貿易中，給客戶寄送樣品很常見，雖然是樣品，但産生的時間、人力成本還是很高的，可很多客戶都會拒付樣品費以及運費，這讓不少外貿人感覺頭疼。

辦法縂比睏難多，以下整理了一些外貿大神縂結的小經騐，教你如何跟客戶有理有據地索要樣品費、運費，一起來學習一下吧。

實戰經騐1：

In fact, when our clients need samples, we also charge them sample fee, and generally the fee is twice higher (because producing samples will take more time and cost, for its small quantity).

From our communication, I feel you are a sincere man, I don't want to lose such a good client like you, for the sample fee problem. So I tried my best to strive for less sample fee with my manager, finally he agreed all sample fee is calculated according to our original unit price.

For showing our sincerity, we promise to return all the sample fee after you placed an order. Hope you can understand, many thanks in advance！

實戰經騐2：

As per the summing-up made by our financial department in the last half year, the statistics showed that we had a very heavy burden on sample cost, Just as you know, during the past years we supplied the small qty samples to our customer free of charge, in this way, we not only had to pay the samples cost in our factory, but also pay for the postage to express courier, such as UPS, Fedex, however, our profit is getting smaller and smaller.

Under the above-mentioned situation, we find it is getting difficult to run business in this way. In order to solve this matter in a reasonable way, we hope our customer could help to share the cost by paying the postage, So could you please inform us your account number of UPS or Fedex or other express by return? So that we could send samples by your account number, while we will supply the samples which are free of charge in normal small quantity as before.

We believe this will do favor to develop the business between us, most of our customers is doing in this way now, we sincerely hope it will be also workable to you. Please kindly comment the new way and advise us your A/C no. Thank you for your cooperation.

Looking forward to hearing from you soon.

實戰經騐3：

Really sorry can't offer you free samples, you know 50 USD is not negligible, and all sample fee is calculated according to our original unit price.

Everyone want free samples, there are so many samples were sent out everyday, so it's really a big challenge for us to send free samples, hoping you can understand us. In fact, I also met many clients who also want free samples, but after I told them our real situation, they usually can understand, and willing to pay sample fee.

Firstly thank you for your continuours supports in the past years， we wish both business snowballing in the coming years.

實戰經騐4：

Honestly I do not want to lose any potential customer like you, so I did talk with our manager for several times regarding your concern of sample fee, but she still could not regarded this as an exception as there are over ten salesmen in our company. If she take yours as an exception, it is unfair to other salesmen and other customers.

What's more, we never expect to make profit from the sample fee, what we expect is to establish a longer business relationship, so the sample fee is returnable when receiving further order.

Hope you could reconsider it, and wait for your favorable reply.

BTW, I share you some information about our company.

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