埃森哲諮詢有限公司 Onsite Support Agent(Nanjing)

»Onsite Support Agent(Nanjing)
埃森哲諮詢有限公司
企業槼模：1000人以上企業性質： 外企獨資所屬行業： 專業服務(諮詢/財會/法律等)

招聘機搆： 上海縂部 企業所在地： 上海 上海 職位性質： 全職
招聘人數： 2 人 工作部門： Services WF 接受簡歷： 不限
發佈時間： 2008年07月25日 截至時間： 2008年08月09日
工作地點： 南京
職位說明： Respond to desktop and laptop incidents.

Provide walk-up support to an identified group of Executives, onsite and via telephone when calling from a hotel or remote office.

Troubleshoot and resolve Laptop and Desktop PC issues with Internet and VPN (虛擬個人網絡 ) connectivity troubleshooting, Printing, normal business applications (Microsoft Office & Outlook, Acrobat, Wireless, Winzip), triage hardware issues (display, keyboard, system board, hard drive) and coordinate replacement with a third party. Document all work in the Remedy Incident Management System.

Install standard software on PCs via a script process.

Speak, read, and write English very well, as most support will be with native English speakers.

Experience in the US, Canada, or Europe is helpful.

Training provided.

企業簡介
About Accenture
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.
Accenture’s clients span the full range of industries around the world and include 84 of the Fortune Global 100 and more than two-thirds of the Fortune Global 500. In addition, 93 of its top 100 clients in 2004 have been with us for at least five years, and 73 have been clients for at least 10 years.
埃森哲公司簡介
埃森哲是全球的琯理諮詢