商務英語(BEC)綜郃輔導：關於交際高手03

　　Apology and explanation
　　Useful sentences
　　I apologize.
　　I must apologize.
　　Pardon me.
　　I am truly sorry.
　　I beg your pardon?
　　A thousand pardons for it.
　　I just don’t know what to say.
　　I am afraid of brought you too much trouble.
　　It was most careless of me.
　　It was really quite unintentional.
　　I apologize for what I’ve said just now.
　　Excuse me, I will be right back.
　　Excuse me, you have to give me a minute.
　　I am afraid I have to leave you for a while.
　　I wonder if I might be excuse for a moment.
　　It was all my fault. 　　I hope you will forgive me for this.
　　What a pity I left it at home
　　I am to blame, I should have thought of that.
　　Actually, I meant to notify you beforehand.
　　I must have caused you a lot of inconvenience.
　　Please forgive me, I didn’t mean to start a fight.
　　We regret we are unable to accept your proposal.
　　I was only trying to tell you what was on my mind.
　　I am sorry if I have caused any problems.
　　I take full responsibilities for my actions.
　　I can explain what happened.
　　Never mind about that.
　　It doesn’t matter at all.
　　Please don’t take it too hard.
　　While, it’s just one of those things.
　　There is no need for you to worry in the least.
　　Thank you for your understanding.
　　Situational conversations
　　Dialogue one I was caught up in a traffic jam
　　A: I am sorry, I am late, I was caught up in a traffic jam.
　　B: Poor you.
　　A: Have you been waiting long?
　　B: No, I just got here.
　　Dialogue two it’s no big deal
　　A: I am so sorry Mr. Green.
　　B: what is it?
　　A: I have just spilled my coffee on your gloves.
　　B: Don’t worry about it, it’s no big deal.