商務英語口語會刊 08

法律事務——投訴
　　1.Customer complaints 客戶投訴
　　A: We had a lot of customer complaints on our products. What should we do?
　　B: We need to investigate the cases, and find the root of the cause.
　　A：有很多客戶投訴我們的産品，我們該怎麽辦？
　　B：我們要調查一下情況，找出根本原因。
　　2.Formal complaints 正式投訴
　　A: Today, our customer sent a letter of formal complaints to our General Manager.
　　B: Really? It's getting very serious. We got to take care of it soon.
　　A：今天，我們的客戶給縂經理發了一封正式的投訴信。
　　B：真的嗎？問題嚴重了，我們得盡快解決這個問題。
　　3.Public relations 公共關系
　　A: Who takes care of complains in our company?
　　B: Public Relations Department.
　　A：誰來負責我們公司的投訴？
　　B：公共關系部。
　　4.Punishment 懲罸
　　A: If you don't satisfy customers, they would remember, and they will punish you by not buying your products.
　　B: I learnt that in a hard way.
　　A：如果你不讓你的客戶滿意，他們會記在心裡，通過不再買你的東西來懲罸你。
　　B：我有過慘痛的經騐教訓。
　　5.Survey of satisfaction 滿意度調查
　　A: Do we have a survey of satisfaction?
　　B: No. We rely on J.D Power reports.
　　A：我們有滿意度調查嗎？
　　B：沒有，我們依靠J.D Power調查報告。
　　Note: J.D Power is a company who does evaluation quality on cars and auto systems.
　　注：J.D Power是一個評估汽車和汽車系統質量的公司。